REFUNDS AND EXCHANGES
Modern Foil does not accept returns or refunds. Exchanges can be made on any unused and unopened items. In the event that an exchange is needed, the item will be shipped back in its original unopened packaging, and a refund will be issued back to the customer. Customer is responsible for facilitating the return of the item to be exchanged.
Customer will be charged for the item + shipping at time of placing the preorder. Customer may cancel pre-order, up to the date of shipment, for a full refund in the form of original payment. Modern Foil reserves the right to cancel or change the terms of the pre-order for any or no reason.
FREE SHIPPING ON B BOARDS
Discount is applied automatically to B Board purchases within the continental U.S. If the order contains foil boxes, then shipping is automatically applied to the foil boxes only.
Modern Foil is not responsible for any lost or stolen shipments. If there are any discrepancies once the tracking number status states DELIVERED the customer must contact the carrier for further information.
For all orders within the continental US, please allow 1-3 business days for processing and an additional 5-7 business days for shipping/delivery.
At this time we ship to the US, Canada and Australia only. Orders outside of the US do not qualify for free shipping.
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.
When ordering outside of United States of America, the buyer is responsible for assuring the product can be legally imported to the destination country.
The buyer is the importer of record, and must comply with all laws and regulations of the destination country. The buyer of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Modern Foil has no control over these charges, nor can Modern Foil predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
Please report any damage to your products within one week of delivery. If possible, please provide photos of the damage to help us better understand the situation. Although we cannot control shipping once it has left our hands, we will always do our best to make it right for our Modern Foil family.
WEBSITE AND MARKETING ERROR
Modern Foil reserves the right to cancel or deny orders due to website mistakes such as, miscalculations, or glitches.
If you have any questions, or concerns please feel free to contact us by filling out the form below.